PENGARUH PERCEIVED ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DI MODERASI OLEH KOMITMEN KERJA

• Kategori : Skripsi
• Penulis : Rizka Rustanti
• Identitas : 210111154 - Manajemen
• Abstrak :
  

  Pengaruh Perceived Organizational Support terhadap Organizational Citizenship Behavior dimoderasi oleh Komitmen Kerja Rizka Rustanti1* , Ali Jufri2 , Risdianto3 Program Studi Manajemen, Universitas Muhammadiyah Cirebon, 45153, Indonesia1,2,3 *Email Korespodensi: rizkarustanti85@gmail.com Diterima: 01-08-2025 | Disetujui: 09-08-2025 | Diterbitkan: 11-09-2025 ABSTRACT This study aims to analyze the effect of Perceived Organizational Support (POS) on Organizational Citizenship Behavior (OCB) with work commitment as a moderating variable at PT. X. The research approach used is quantitative with a survey method. Data were collected through questionnaires distributed to 90 respondents, then analyzed using Moderated Regression Analysis (MRA) with the help of SPSS 25. The results showed that POS has a positive and significant effect on OCB. The higher the perceived organizational support of employees, the higher their tendency to engage in voluntary behavior outside of formal job descriptions, such as helping coworkers and maintaining a conducive work environment. Work commitment is proven to moderate the relationship between POS and OCB, where the influence of POS on OCB is stronger in employees with high commitment. This study recommends companies to equalize access to support programs, strengthen work commitment, improve the quality of training, and ensure transparency of the reward system so that OCB can develop evenly and sustainably. Keywords: Perceived Organizational Support, Organizational Citizenship Behavior, Work Commitment, Moderation. ABSTRAK Penelitian ini bertujuan untuk menganalisis pengaruh Perceived Organizational Support (POS) terhadap Organizational Citizenship Behavior (OCB) dengan komitmen kerja sebagai variabel moderasi pada PT. X. Pendekatan penelitian yang digunakan adalah kuantitatif dengan metode survei. Data dikumpulkan melalui kuesioner yang dibagikan kepada 90 responden, kemudian dianalisis menggunakan Moderated Regression Analysis (MRA) dengan bantuan SPSS 25. Hasil penelitian menunjukkan bahwa POS berpengaruh positif dan signifikan terhadap OCB. Semakin tinggi dukungan organisasi yang dirasakan karyawan, semakin tinggi kecenderungan mereka melakukan perilaku sukarela di luar deskripsi formal pekerjaan, seperti membantu rekan kerja dan menjaga lingkungan kerja kondusif. Komitmen kerja terbukti memoderasi hubungan POS dan OCB, di mana pengaruh POS terhadap OCB lebih kuat pada karyawan dengan komitmen tinggi. Penelitian ini merekomendasikan perusahaan untuk memeratakan akses program dukungan, memperkuat komitmen kerja, meningkatkan kualitas pelatihan, serta memastikan transparansi sistem penghargaan agar OCB dapat berkembang secara merata dan berkelanjutan. Katakunci: Perceived Organizational Support, Organizational Citizenship Behavior, Komitmen Kerja, Moderasi.

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